Technical Writer I (143069)

The Technical Writer position is responsible for understanding, creating, and maintaining all user-facing documentation, training materials, and general communications for specific applications and other Customer Service efforts. The position will communicate and disseminate complex and technical information more easily to customers. Under general supervision of the Customer Services Team manager, this person will work closely with others to accomplish project objectives, or function independently to accomplish daily work requirements as a member of the Customer Services Team. Objectives, priorities and deadlines are established in consultation with the department program area leaders, project managers, and the Customer Services Team manager.

Top Skills & Years of Experience:
1-3 years' experience in the below
-    Strong written and verbal communication skills and experience performing external communications
-    Ability to process and document a fundamental understanding of end-to-end customer experience integration and dependencies
-    Ability to grasp technical concepts and communicate with product owners and subject matter experts
-    Must have proficiency with Microsoft suite
Nice to have skills:
-    Understanding of application programming interface (API) technologies
-    Knowledge of data warehousing and reporting
-    Experience with Drupal webpage content management
-    Experience writing knowledge base articles