Sr. Technical Writer

About Worksoft: 

Worksoft empowers business and IT to deliver flawless applications faster and more efficiently with the ability to discover, document, test, and automate end-to-end business processes in pre-production and production environments. 

Our solutions ensure business process quality and resilience by automating tests for SAP, Oracle, and other enterprise applications. Recognized by global enterprise customers and top system integrators as the "gold standard" for SAP automated testing. 

Worksoft's automation is embedded into their ERP practices to support Agile, DevOps, and SAFe methodologies and accelerate digital transformations. 

About the Role: 

We are seeking a detail-oriented and highly skilled Senior Technical Writer to join our team. In this role, you will be responsible for creating clear, concise, and user-friendly documentation that helps our users and internal teams understand and effectively use our products. You will collaborate closely with developers, product managers, and support teams to produce high-quality content that supports our software solutions. 

Key Responsibilities:  

• Create and maintain user manuals, API documentation, developer guides, release notes, and online help content 
• Translate complex technical concepts into easy-to-understand documentation for both technical and non-technical audiences 
• Work closely with engineering and product teams to gather information and stay up-to-date on product changes

• Ensure consistency in style, tone, and terminology across all documentation 
• Regularly use and test Worksoft products to verify accuracy of documentation and to view updates to the product Use SnagIt to capture screenshots for documentation

Required Skills & Experience: 

• Bachelor's degree in English, Journalism, or Technical Writing 
• 5+ years of technical writing experience 
• Extensive experience creating documents with Adobe FrameMaker 
• Extensive experience creating HTML5 help topics with MadCap Flare
• Understanding of the Software Development Life Cycle (SDLC) process 
• Ability to work with multiple teams and meet delivery timelines with high-quality documentation

Desirable Skills: 

• Experience with SAP, Adobe Acrobat proficiency, JIRA Software experience, Atlassian Confluence experience

Location: Remote  

Compensation: $90,000 - $100,000 

Time-zone: Working US time-zone, ideally EST or CST 

Sponsorship: No visa sponsorship available for this position 

What Sets us Apart? 

• Opportunity to make a difference in a rapidly growing company 
• You will be challenged and encouraged to broaden your skills 
• Great health benefits, PTO, and holiday policies 
• Casual and flexible work environment 

Worksoft is committed to creating a diverse and inclusive workplace where our colleagues can be themselves, have equal opportunities, and can perform at their best. 

Worksoft Benefits 

Full-time employees at Worksoft enjoy: 

• Employer-sponsored health and dental plans through BCBS TX 
• Vision insurance coverage 
• Employer HSA contributions 
• Life insurance and AD&D coverage 

• Short and long-term disability insurance 
• 401(k) retirement plan with 100% employer match up to 4% 
• 15+ PTO days per year 
• 12 paid holidays annually 
• Summer Hours program with half-day Fridays twice monthly (Memorial Day to Labor Day)

Equal Employment Opportunity: Worksoft is an Equal Employment Opportunity employer committed to providing equal opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age (40 or older), disability, genetic information, veteran status, or any other legally protected characteristic. All qualified applicants will receive consideration for employment without discrimination. 

Worksoft is committed to creating a diverse and inclusive workplace where our colleagues can be themselves, have equal opportunities, and can perform at their best. 

WORKSOFT VALUES 

Team No egos here ... just great people, fun, flexibility and trust. 

Respect We welcome, we include, and we respect everyone. 

Urgency Have the courage to take risks. Uncover Opportunities and seize the moment. 

Success Take ownership, drive innovation and deliver results. 

Truth Honesty, integrity and ethical behavior are our truths.