• Research, outline, write, and edit new and existing content, working closely with various
departments to understand project requirements.
• Independently gathers information from subject matter experts to develop, organize, and
write procedure manuals, technical specifications, and process documentation.
• Work with development and support leads to identify all documentation repositories,
revise, and edit, and determine the best solution for data compilation and centralized
storage.
• Research, create, and maintain information architecture templates that uphold
organizational and legal standards, and allow for easy data migration.
• Develops content in alternative media forms for maximum usability, with a consistent and
cohesive voice across all documentation.
• Ensures that documents follow the style laid out in the organization's style guide.
• May also be responsible for maintaining the style guide.
• Suggests revisions to the style guide as appropriate.